Privacy
Policy.

Last updated: July 21, 2026

This Privacy Policy describes how CineMall (“we”, “us”, or “our”) collects, uses, and shares information when you use our website and our mobile application (together, the “Service”). By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect the following types of information to operate and improve the Service:

• Information you provide. When you contact us, subscribe to updates, or fill in a form, we may collect your name, email address, phone number, and the contents of your message.
• Usage and device information. When you use the app, we may automatically collect information such as your device type, operating system, app version, unique device identifiers, and how you interact with the Service. This helps us diagnose problems and improve performance.
• Push notification tokens. If you opt in to notifications, we store a device token so we can send you updates about new releases, showtimes, and offers.

How We Use Your Information

• To provide, maintain, and improve the Service and its features.
• To send you push notifications about new releases, showtimes, and promotions when you have opted in.
• To respond to your enquiries and provide customer support.
• To understand how the Service is used so we can improve it.
• To detect, prevent, and address technical issues, fraud, or abuse.

Push Notifications

With your consent, we send push notifications through third-party services (such as OneSignal). You can disable notifications at any time from within the app or through your device’s system settings. Turning notifications off does not otherwise affect your ability to use the Service.

Location Information

The app does not require access to your precise location to function. Some third-party libraries included in the app may reference location capabilities, but we do not collect or store your location unless you explicitly grant permission for a feature that needs it.

Third-Party Services

We may use trusted third-party services to operate the Service — for example, push notification providers, analytics tools, and ticketing partners. These providers have access only to the information necessary to perform their tasks on our behalf and are obligated not to disclose or use it for other purposes. When you book tickets, you may be directed to a third-party booking platform whose own privacy policy applies.

How We Share Information

We do not sell your personal information. We may share information with service providers who help us operate the Service, when required by law, or to protect the rights, property, or safety of CineMall, our users, or the public.

Data Retention

We keep your information only for as long as necessary to provide the Service and for legitimate legal or business purposes. When it is no longer needed, we take reasonable steps to delete or anonymise it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

Your Choices & Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain processing. You can exercise these rights, or ask any question about this policy, by contacting us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. We encourage you to review this page periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out via our contact page or email us at [email protected].